AI Telecom Network Manager (STC/CITC) for Saudi 2026: The 5G Slice (Complete Technical Guide)

AI Telecom Network Manager (STC/CITC) for Saudi 2026: The 5G Slice

The Hyper-Connected Kingdom

Saudi Arabia has some of the fastest 5G speeds in the world. Players: STC, Mobily, Zain, Salam. Regulator: CST (formerly CITC). Challenge: 40 Million users streaming 4K video + IoT devices. Complaint: "My internet is slow." (The #1 CITC complaint). AI fixes the network before the user calls.

This guide explains how Telcos in Riyadh use Custom AI Agents to manage the spectrum.

1. The CST Regulations

• Complaint Resolution: Must resolve user complaints within strict Time-to-Repair (TTR) limits or face fines.
• Coverage: Must prove coverage obligations in remote areas.
• Slicing: 5G allows "Network Slicing" (Dedicated lane for VIPs or Emergency Company Formation (Complete Technical Guide)">Services).

2. High-Value AI Workflows

Workflow A: The "Tower Healer"

Target: Infrastructure.

Scenario: 5G Tower in Empty Quarter (desert).

1. Telemetry: Heat sensor reports +50°C internal temp.
2. Predict: "AC Unit failure imminent. Signal will drop in 4 hours."
3. Dispatch: Sends drone/tech with specific AC part.
4. Reroute: Automatically increases power to neighboring towers to cover the gap.

ROI Impact: Network availability 99.999%. Fines avoided.

Workflow B: The "CITC Auto-Resolver"

Target: Support.

Scenario: User complains to CST portal about billing.

1. Ingest: AI reads CST ticket.
2. Check: Accesses Billing conversational AI (BSS).
3. Find: "User was charged for roaming in Dubai. Valid."
4. Explain: Generates specific explanation + PDF Usage Log.
5. Close: Updates CST portal.

ROI Impact: Complaint backlog reduced from 5,000 to 50.

Workflow C: The "Dynamic Slicer"

Target: B2B.

Scenario: Controller (Complete Technical Guide)">Riyadh Season Concert (100k people).

1. Detect: Crowd density surges at Boolvard.
2. Slice: "Creating dedicated high-bandwidth slice for Media Broadcasters."
3. Throttle: slightly limits background updates for regular users to preserve voice calls.

ROI Impact: Premium B2B revenue from dedicated slices.

3. Real-World Use Case: The Fiber Rollout

A Fiber Optic Contractor (FTTH).

• Problem: 1,000 installations per day. 30% fail due to "Customer Not Home".
• AI: virtual agent Scheduler.
• Action: Confirms appts 1 hour before. Sends live location of technician.
• Result: Success rate up to 95%.
• Bonus: Auto-configures the router via TR-069 protocol upon connect.

4. ROI Analysis

Case Study: MVNO (Mobile Virtual Network Operator).

• Users: 1 Million.
• Support: 100 Call Center Agents.
• Cost: SAR 40 per ticket.

With AI Telecom Manager:

• Self-Service: 70% of issues solved by WhatsApp Business API (via verified templates) Bot (Top-up, Plan change).
• Network: AI routed traffic to cheaper wholesale carrier paths.
• Profit: Margins improved by 20%.
• Net Benefit: SAR 20 Million / year.

5. Development Roadmap

Phase 1: The Care Bot (Weeks 1-8)

• Deep integration with BSS/OSS (Billing/Support).

Phase 2: The Self-Healing Net (Weeks 9-16)

• SON (Self-Organizing Network) implementation.

Phase 3: The Monetizer (Weeks 17-20)

• Context-aware upsell (Roaming packs when at airport).

6. Technical Stack

• Standard: TM Forum Open APIs.
• Core: 5G Core (SA) interfaces.
• Security: SS7 Firewall AI rules.

7. Cost of Development

• Tier 1 (Support Agent): $60k.
• Tier 2 (Network Ops): $150k.
• Tier 3 (Autonomous Telco): $500k+.

Conclusion: Connect the Unconnected

Telecommunications is the nervous smart chatbot of the country. AI is the brain.

Communicate Clearly.

Contact Telecom AI Team