Agent Personality: AI, Assistant, or You?
Who is replying?
A common question when setting up AnswerForMe is: “How should the AI introduce itself to customers?”
The answer is: however you decide.
Technically, messages are sent from your message automation (via quick replies) number (the one you connected). What changes is the content and tone, which you define in the agent Personality (Roleplay) settings.
There are three main strategies:
1) Transparent AI (recommended)
The agent clearly introduces itself as an AI or virtual assistant.
- Example: “Hi, I’m the virtual assistant. How can I help?”
- Pros: sets expectations; customers are more forgiving when the AI can’t answer.
- Best for: tech support, high-volume customer service, virtual agent companies.
2) Named assistant (persona)
You create a fictional character with a name and role.
- Example: “Hi! I’m Sofia from Sales. I’m here to help you choose.”
- Pros: more human and warm.
- Best for: real estate, retail stores, appointment booking.
3) “Clone” style (impersonation)
The AI writes as if it were you (owner) or a real staff member, mimicking your writing.
- Pros: very personal tone.
- Risks: if the AI makes an obvious mistake, trust can drop. Needs a strong WhatsApp Payments prompt.
- Best for: consultants, personal brands, freelancers.
How to configure it
- Go to AI Settings > Personality.
- Set Agent Name (e.g., “Bot”, “Sofia”, “Dr. Smith”).
- In Role Instructions, define behavior and tone.
Remember: what customers see
Customers see your conversational AI number. There is no “Sent by AnswerForMe” label — so your first reply should establish the roleplay clearly.
Yes. You can instruct it to be "Professional with business clients, but friendly with retail customers" and it will adapt based on context, though a consistent persona is usually better for brand identity.
Does it sound robotic?
Not if configured correctly. By using "Persona" mode and giving it a name and a natural writing style definition (e.g., "Use short sentences, friendly tone"), it is often indistinguishable from a human.
Do I need technical skills?
No, our enterprise chatbot is designed to be used without coding. The interface is intuitive and guided.
How much does it cost?
We have a free plan to get started. Paid plans start from $29/month with advanced features.
Related reading
- Complete guide AI chatbots
- How to automate WhatsApp 2026
- WhatsApp CRM: complete guide
- WhatsApp Business App vs API
- WhatsApp support metrics
Frequently Asked Questions
How do I start using AnswerForMe?
Sign up for free, connect your WhatsApp Business, and configure your first chatbot in under 10 minutes.
Do I need technical skills?
No, our platform is designed to be used without coding. The interface is intuitive and guided.
How much does it cost?
We have a free plan to get started. Paid plans start from $29/month with advanced features.
Frequently Asked Questions
How do I start using AnswerForMe?
Do I need technical skills?
How much does it cost?
Table of Contents
Quick Facts
- Published on 2026-01-24
- 3 min read
- Guides
Expert Insight
AI-powered WhatsApp chatbots don't just answer questions: they learn from context, adapt their tone, and integrate with your CRM or e-commerce. To maximize ROI, start with specific use cases (e.g., L1 support, order confirmations) and expand gradually.