Feedback Collection

814 palabras • 5 min de lectura

Automate Feedback & Surveys collection with WhatsApp. Get 3x higher response rates than email by measuring NPS and satisfaction post-purchase or post-support.

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Benefits

Higher response rates than email

Real-time NPS

Detractor detection with alerts

Continuous service improvement

No friction for users

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Implementation takes only 5 minutes: connect your WhatsApp bot Business, upload your knowledge base (PDFs, URLs, text) and the AI starts working automatically. Thousands of companies already trust AnswerForMe for feedback collection.

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Thanks to RAG (Retrieval Augmented Generation), the AI searches for precise information in your knowledge base before responding, ensuring correct answers based on your actual policies, products, and procedures.

2. Unlimited Scalability

A human team has limited capacity: 1-2 simultaneous conversations per agent. An AI agent handles thousands of parallel conversations with the same quality and speed.

During demand peaks (Black Friday, launches, promotions), you don't need to hire temporary staff. The AI scales instantly without additional costs.

3. 70% Operational Cost Reduction

The average cost of a human agent is $1,200-2,500 USD/month (salary + benefits + training). An AI agent starts at $29 USD/month and can replace the work of 3-5 human agents.

Additionally, it eliminates staff turnover costs, constant training, and supervision. The AI learns once and works consistently without human errors.

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Real Examples of Automated Feedback Collection

E-commerce: 24/7 Product Inquiries

An online store automated feedback collection about stock, sizes, colors, delivery times, and return policies. Result: -85% in repetitive queries, +40% in customer satisfaction, night sales increased by 60%.

Professional Services: Automatic Lead Qualification

A law firm implemented feedback collection to filter inquiries, schedule appointments only with qualified leads, and answer basic legal FAQs. They saved 20 hours/week of administrative work.

Health: Scheduling and Reminders

A clinic automated feedback collection to schedule medical appointments, send automatic reminders, and answer doubts about study preparation. Absenteeism dropped by 45%, front desk efficiency increased by 70%.

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Setting up automated feedback collection on AI Agent for WhatsApp is simple and requires no technical knowledge:

  1. Create your free account at answerforme.io (1000 free messages, no card)
  2. Connect virtual agent Business with Meta's official integration (2 clicks)
  3. Upload documents, URLs or write your specific knowledge base for feedback collection
  4. Configure agent personality (formal, casual, technical)
  5. Activate and start automating feedback collection 24/7

The entire process takes 5-10 minutes. No code, no servers, no complexity.

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Companies automating feedback collection with AnswerForMe report quantifiable improvements in multiple metrics:

Metric Before (Manual) With AI Improvement
First response time 8-15 minutes 3-5 seconds -98%
Auto-resolution rate 0% 85-92% +85%
Cost per interaction $2-5 USD $0.10-0.30 USD -92%
Customer Satisfaction (CSAT) 72% 89% +17 points
Service availability Business hours (40h/wk) 24/7/365 (168h/wk) +320%

Typical ROI is positive in the first month: the reduction in operational costs and increase in conversions paying only $29-99/month generates immediate return.

Companies report recovering their full annual investment in just 2-4 weeks of operation.

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Challenge 1: "AI doesn't understand complex questions"

Solution: AnswerForMe uses state-of-the-art language models (GPT-4, Claude 3.5 Sonnet) with advanced contextual understanding. The AI understands intent, tone, historical conversation context, and implicit references.

Challenge 2: "I need control over what the AI answers"

Solution: You have total control through your knowledge base. The AI only responds based on documents you uploaded. You can configure business rules and define agent personality.

Challenge 3: "What if the AI doesn't know the answer?"

Solution: AnswerForMe automatically detects when response confidence is low. In these cases, the AI transfers to a human with full context.

How to Get Started

1

Design the survey

Define 1-3 key questions (e.g., NPS).

2

Define the trigger

Set when to send it (e.g., ticket closed).

3

Activate analytics

Receive automatic satisfaction reports.

Frequently Asked Questions

Is it annoying for customers?

Not if short and timely. We recommend max 3 questions.

Can I save answers to my CRM?

Yes, we sync results to your CRM automatically.

Ready to Automate?

Start automating your WhatsApp conversations today.

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