Interakt vs Wati 2026: Which WhatsApp Inbox Fits You?

The short version

Pick Interakt if you sell online, especially on Shopify, and want catalogs, in-chat payments and campaigns at a low monthly price without paying per agent. Pick Wati if several agents share one inbox that also covers Instagram, Facebook or TikTok, with automation and routing in one plan. Pick AnswerForMe if you mainly need fast, accurate WhatsApp replies and bookings, with no monthly plan.

Interakt: low entry price, built for commerce

Interakt's public pricing page lists Starter at US$12/month for one channel, Growth at US$55/month and Advanced at US$69/month (plus taxes, monthly billing). In India the same plans are priced in rupees: ₹999, ₹2,499 and ₹3,499 a month. Plans list unlimited agents, so adding teammates doesn't change the subscription.

Growth adds FAQ automations, linear chatbot flows, catalogs and native WhatsApp payments. Advanced adds branching chatbots with API calls and automatic chat assignment. Its Shopify integration covers order updates and abandoned-checkout reminders (AnswerForMe does not connect to Shopify). AI agents are an add-on, listed at US$74.99/month for Growth and Advanced. Template messages are charged on top of the subscription; the Enterprise plan lists "no template markups".

Wati: a team inbox that grows with seats

For US and UAE visitors, Wati's pricing page shows Growth at US$69/month, Pro at US$149 and Business at US$349 on monthly billing, or US$59, US$119 and US$279 a month billed annually. Growth includes 3 users and can't add more; Pro and Business include 5, with extra users at US$24 and US$69 a month.

The inbox can connect WhatsApp, Instagram, Facebook, TikTok and a web widget (Growth connects one channel). Plans include 1,000, 2,000 or 5,000 automation triggers a month. Pro adds advanced chatbots, teams and auto-routing. Astra AI agents are a separately priced add-on. Messages are billed on top, per Wati's rate card.

Side-by-side: Interakt vs Wati vs AnswerForMe

	Interakt	Wati	AnswerForMe
What it is	WhatsApp + Instagram inbox, campaigns and commerce tools	Team inbox, campaigns and chatbots across several channels	AI assistant for WhatsApp Business
Price (monthly billing)	Starter US$12 · Growth US$55 · Advanced US$69 /mo (+taxes)	Growth US$69 · Pro US$149 · Business US$349 /mo	No monthly fee
Annual billing	Save 20% (US$239 / 499 / 649 a year)	US$59 · 119 · 279 /mo	n/a: one-time packs
Users	Unlimited agents listed	Growth 3 (no extras) · Pro/Business 5, extra US$24 / US$69 per user/mo	No per-seat fee on packs
Messages	Template charges on top (Enterprise: no template markups)	Charged per Wati rate card on top	500 free, then 1,000 = US$10 · 5,000 = US$40 · 20,000 = US$145; Meta's message fees still apply
Automation / AI	Linear flows (Growth), branching (Advanced); AI agents add-on US$74.99/mo	1,000-5,000 automation triggers/mo; AI co-pilot credits; Astra AI agents add-on	AI replies trained on your business info; bookings into built-in agenda; human handoff
Best fit	Online stores (Shopify, catalogs, WhatsApp Pay)	Multi-agent, multi-channel teams	Small businesses that want WhatsApp answered without seats or plans

Competitor figures from interakt.shop/pricing and wati.io/pricing, retrieved October 2, 2026. Prices vary by region and change, so check current pricing.

What changed on October 1, 2026 (for all three)

Since October 1, 2026, Meta charges per delivered service message. That covers replies inside the 24-hour customer-service window, written by a person or a third-party AI. Rates follow each market's utility rate, and Meta lists a free monthly tier of 1,000 service messages per business phone number. Whichever tool you choose, budget for Meta's fees on top.

Pick Interakt if... / Pick Wati if...

Pick Interakt if you run a Shopify or WooCommerce store and need it connected (AnswerForMe does not connect to either), want catalogs and WhatsApp payments inside the chat, and expect your team to grow without paying per agent.

Pick Wati if you want one inbox for WhatsApp plus other channels, fit within 3 users on Growth or 5 on Pro, and want automation triggers, AI co-pilot credits and routing included.

Still comparing? See Gupshup vs Wati and our Respond.io alternative.

If you need an AI that answers: AnswerForMe

Many small businesses don't need a campaign suite or a seat-based inbox. They need "Are you open Saturday?" and "Can I come at 4 pm?" answered correctly, even after hours. AnswerForMe is an AI assistant for WhatsApp Business. You train it with your business information, documents and FAQs. It replies to customers, books appointments into its built-in agenda, and hands the chat to a person when a human is needed. Onboarding is organized by vertical, e.g. real estate.

There is no monthly fee. You start with 500 free credits, then buy one-time packs: 1,000 credits for US$10, 5,000 for US$40 or 20,000 for US$145. Your balance stays until you use it, with no per-seat charge. Meta's message fees still apply. See pricing.

In the UK or the Gulf? See WhatsApp chatbot for UK businesses and WhatsApp AI for Dubai and the UAE.

FAQ

Which is better, Interakt or Wati?

It depends on your team. Interakt fits online stores that want commerce tools and no per-agent fee; Wati fits multi-agent teams that want one inbox across several channels.

Is Interakt cheaper than Wati?

At list price, yes. Interakt's plans run from US$12 to US$69 a month, while Wati's run from US$69 to US$349 monthly (US$59-279 billed annually). Both add message charges, so compare rate cards at your real volume.

Is Interakt free?

Interakt's pricing page doesn't list a free plan. Its lowest plan, Starter, is US$12 a month (₹999 in India). Check current pricing before signing up.

Does Wati charge per message?

Yes. Wati bills messages according to its rate card, on top of the monthly plan. Meta's own fees also apply.

How much does Wati cost in the UAE?

Wati's pricing page shows UAE visitors the same US-dollar prices: US$69, US$149 or US$349 a month on monthly billing, or US$59, US$119 or US$279 billed annually.