How to Connect TiendaNube to WhatsApp Automations |

How to Connect TiendaNube (Nuvemshop) to WhatsApp Business API Automations

Automate smart chatbot messages for your TiendaNube store. Send order confirmations, shipping updates, and cart recovery messages to your customers automatically.

What you'll need

• An AnswerForMe account with an active enterprise chatbot connection
• A TiendaNube / Nuvemshop store
• Admin access to your TiendaNube dashboard

Step 1: Generate your API Key

1. Log in to AnswerForMe
2. Go to E-commerce → API Keys tab
3. Click Generate Key
4. Enter a name (e.g., "Mi Tienda Nube") and select TiendaNube / Nuvemshop
5. Copy the API key — it's shown only once

Step 2: Install message automation (via quick replies) Templates

1. Go to E-commerce → Templates tab
2. Install pre-built templates from the library (available in Spanish and Portuguese)
3. Wait for WhatsApp Payments template approval

Step 3: Create Automation Rules

1. Go to E-commerce → Automations tab
2. Set up rules for each event you want to automate:
   • Order confirmed → Send confirmation message
   • Payment received → Confirm payment
   • Order shipped → Send tracking info
   • Order delivered → Follow-up / review request

Step 4: Configure TiendaNube Webhooks

TiendaNube webhooks are configured via the TiendaNube API or through partner app integrations.

Option A: TiendaNube App Integration

If you're using a TiendaNube app that supports webhooks:

1. Configure the webhook URL: https://api.answerforme.io/api/ecommerce/webhook/tiendanube
2. Add the X-API-Key header with your AnswerForMe API key
3. Subscribe to the events you need:
   • order/created
   • order/paid
   • order/packed
   • order/fulfilled

Option B: TiendaNube API (Developers)

Register webhooks via the TiendaNube API:

curl -X POST "https://api.tiendanube.com/v1/{store_id}/webhooks" \
  -H "Authentication: bearer {access_token}" \
  -H "Content-Type: application/json" \
  -d '{
    "url": "https://api.answerforme.io/api/ecommerce/webhook/tiendanube",
    "event": "order/created"
  }'

Repeat for each event type: order/paid, order/packed, order/fulfilled.

Important: Include your AnswerForMe API key using one of these methods:

• Add X-API-Key header via your integration middleware
• Configure a proxy that adds the header before forwarding

Step 5: Test the Integration

1. Create a test order in your TiendaNube store
2. Check the Events Log tab in AnswerForMe
3. Verify the event was received and the WhatsApp message was queued

TiendaNube Events Mapping

Important: TiendaNube Payload

TiendaNube sends minimal webhook payloads containing only store_id, event, and id. AnswerForMe's adapter handles this by:

1. Accepting the minimal payload
2. Marking events that need enrichment
3. Processing available data immediately

For full customer data (phone, name, order details), enriched webhooks or API callbacks are used when configured.

Tips for TiendaNube

• Phone numbers: TiendaNube checkout collects phone numbers — ensure the field is required in your store settings
• Spanish/Portuguese templates: Use templates in your customers' language for better engagement
• Timing: Set appropriate delays for each event type (immediate for confirmations, 30+ min for cart recovery)

Troubleshooting

Next Steps

• Connect Shopify to WhatsApp
• Connect WooCommerce to WhatsApp

Related guides: WhatsApp Business API platform · WhatsApp automation features · All WhatsApp guides

Frequently Asked Questions

What do I need to get started?

You need a WhatsApp Business account and access to the WhatsApp Business API. Create your free account to get started in minutes.

Is this suitable for small businesses?

Absolutely. AnswerForMe works for businesses of all sizes — from solo entrepreneurs to large enterprises.

How quickly can I see results?

Most businesses report improved response times and customer engagement within the first week of setup.