Microsoft Teams Integration with WhatsApp Business
Coordinate your team by connecting Microsoft Teams with WhatsApp. Receive alerts, assign owners, and speed up handoffs.
Benefits
Channel alerts
Fast assignment
Lower resolution time
Context-rich escalations
Auditability
How to Get Started
1
Configure channels
Map conversations to the right Teams channel.
2
Set rules
Priorities, SLAs, and escalation triggers.
3
Enable handoff
Transfer with AI summary and key fields.
Frequently Asked Questions
Can it create tickets?
Yes, via Power Automate or Zapier flows.
Can it notify specific owners?
Yes, routing and alerts can target roles/teams.
Quick Facts
- No-Code
- Secure and scalable infrastructure.
Ideal for
Ideal for
Expert Insight
Pro tip: WhatsApp has higher open rates than email, ideal for instant customer service.
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