NPS Surveys
Measure customer satisfaction with Automated NPS Surveys via WhatsApp. 6x higher response rates than email, with real-time sentiment analysis to act immediately on detractors.
Benefits
6x response rates vs email
Real-time sentiment analysis
Immediate alert on detractors
Automatic promoter follow-up
Dashboard with historical trends
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Implementation takes only 5 minutes: connect your message automation (via quick replies) Business, upload your knowledge base (PDFs, URLs, text) and the AI starts working automatically. Thousands of companies already trust AnswerForMe for nps surveys.
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Thanks to RAG (Retrieval Augmented Generation), the AI searches for precise information in your knowledge base before responding, ensuring correct answers based on your actual policies, products, and procedures.
2. Unlimited Scalability
A human team has limited capacity: 1-2 simultaneous conversations per agent. An AI agent handles thousands of parallel conversations with the same quality and speed.
During demand peaks (Black Friday, launches, promotions), you don't need to hire temporary staff. The AI scales instantly without additional costs.
3. 70% Operational Cost Reduction
The average cost of a human agent is $1,200-2,500 USD/month (salary + benefits + training). An AI agent starts at $29 USD/month and can replace the work of 3-5 human agents.
Additionally, it eliminates staff turnover costs, constant training, and supervision. The AI learns once and works consistently without human errors.
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Real Examples of Automated NPS Surveys
E-commerce: 24/7 Product Inquiries
An online store automated nps surveys about stock, sizes, colors, delivery times, and return policies. Result: -85% in repetitive queries, +40% in customer satisfaction, night sales increased by 60%.
Professional Services: Automatic Lead Qualification
A law firm implemented nps surveys to filter inquiries, schedule appointments only with qualified leads, and answer basic legal FAQs. They saved 20 hours/week of administrative work.
Health: Scheduling and Reminders
A clinic automated nps surveys to schedule medical appointments, send automatic reminders, and answer doubts about study preparation. Absenteeism dropped by 45%, front desk efficiency increased by 70%.
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Setting up automated nps surveys on AI Agent for WhatsApp is simple and requires no technical knowledge:
- Create your free account at answerforme.io (1000 free messages, no card)
- Connect conversational AI Business with Meta's official integration (2 clicks)
- Upload documents, URLs or write your specific knowledge base for nps surveys
- Configure agent personality (formal, casual, technical)
- Activate and start automating nps surveys 24/7
The entire process takes 5-10 minutes. No code, no servers, no complexity.
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Companies automating nps surveys with AnswerForMe report quantifiable improvements in multiple metrics:
| Metric | Before (Manual) | With AI | Improvement |
|---|---|---|---|
| First response time | 8-15 minutes | 3-5 seconds | -98% |
| Auto-resolution rate | 0% | 85-92% | +85% |
| Cost per interaction | $2-5 USD | $0.10-0.30 USD | -92% |
| Customer Satisfaction (CSAT) | 72% | 89% | +17 points |
| Service availability | Business hours (40h/wk) | 24/7/365 (168h/wk) | +320% |
Typical ROI is positive in the first month: the reduction in operational costs and increase in conversions paying only $29-99/month generates immediate return.
Companies report recovering their full annual investment in just 2-4 weeks of operation.
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Challenge 1: "AI doesn't understand complex questions"
Solution: AnswerForMe uses state-of-the-art language models (GPT-4, Claude 3.5 Sonnet) with advanced contextual understanding. The AI understands intent, tone, historical conversation context, and implicit references.
Challenge 2: "I need control over what the AI answers"
Solution: You have total control through your knowledge base. The AI only responds based on documents you uploaded. You can configure business rules and define agent personality.
Challenge 3: "What if the AI doesn't know the answer?"
Solution: AnswerForMe automatically detects when response confidence is low. In these cases, the AI transfers to a human with full context.
How to Get Started
Define send trigger
After purchase, ticket close, or scheduled date.
Customize survey
NPS question + open-ended follow-up question.
Set up alerts
Notify team when score < 7 (detractor).
Automate follow-up
Ask promoters for review, offer to resolve for detractors.
Frequently Asked Questions
Does it only measure NPS or also CSAT?
Can I segment results?
Does it integrate with my BI?
Quick Facts
- AI-Powered
- Certified by official WhatsApp partners.
Ideal for
Ideal for
Expert Insight
Pro tip: Automating frequent responses frees your team to handle complex cases.