AnswerForMe product updates: what's new in October 2026

What's new in October 2026

Here is what we added to AnswerForMe since mid-September. It is all live in your account already. When something needs to be turned on, we tell you where.

The assistant

Runs on OpenAI's GPT-6. It is the model that replies to your customers in every account.
Hands you the chat when it doesn't know. If the answer isn't in what you taught it, or the customer asks for a person, the assistant doesn't make things up: it moves the conversation to "Needs your attention" so you can take over.
Until you tell it about your business, it greets and hands you the chat. If you haven't added FAQs, products, documents or business details yet, the assistant doesn't improvise: it says hello, lets the customer know someone from the team will reply shortly and moves the conversation to "Needs your attention". The home screen shows what is missing to get it ready, and the WhatsApp page shows how to try it by writing to your number from another phone.
Speaks neutral and professional by default. No regional slang, in every language. If you prefer a more relaxed tone, pick Casual in AI Configuration > Identity.
Steps aside when you reply. If you answer from your phone or from the app, the assistant pauses in that conversation. You now choose how long (5 to 120 minutes) in AI Configuration > Behavior, see in the chat when it comes back, and can bring it back with one button.
And steps in if you can't. With "If you don't reply, the assistant does", it answers for you when the customer waits longer than the time you pick. You can also set a keyword that, sent from your phone, hands the conversation back right away.

Bookings

Cancel or reschedule by chat. The customer asks and the assistant confirms the change before touching your calendar.
An email for every new booking, with a file to add it to your calendar. Turn it on in Settings.
Reminders with buttons. Before each appointment the customer gets a reminder with Confirm, Reschedule and Cancel. You choose how many hours before. Turn it on in Settings > Receptionist.
Satisfaction survey. When the chat ends, the assistant asks the customer for a 1 to 5 rating, and you see it on the home screen and in each chat. Turn it on in Settings.

Alerts on your phone

Install AnswerForMe on your phone like an app and get an alert when the assistant hands you a conversation, when a booking is made and when a customer cancels or changes one. Turn it on in Settings.
If you handle several accounts, alerts from all of them reach the same phone with each business name, and you can switch off the ones you don't handle.

Teams and multiple accounts

Invite your team by email and pick each person's role: Admin, Operator or Read only.
One person, several businesses. Someone who works in more than one account switches between them with the account selector, without logging out.
For agencies: create your clients' accounts, invite someone to several accounts at once and transfer ownership when the client takes over.

Orders

"Where is my order?" If the assistant took the order in the chat, the customer can ask and gets the status and the tracking number when there is one. If it can't find the order, it doesn't make up a status.

Your website and dashboard

WhatsApp button for your website. Copy a snippet, paste it on your site and a button opens the chat with your assistant. You'll find it in Integrations.
The inbox updates by itself. New messages show up without reloading the page.
Top up credits with PayPal or USDT. Packs are on the pricing page.

Fixes

In AI Configuration, the time zone you pick stays saved and business hours save without errors.
In Contacts, "Edit" always opens the right contact.

AnswerForMe connects to your number through Meta's official WhatsApp Business Platform. For how Meta charges for messages, see our WhatsApp API pricing guide.

Frequently Asked Questions

Do I need to do anything to get these improvements?

No. They are already in your account. Some start switched off and you turn them on when you want: reminders, the survey, the email for every booking and phone alerts.

Do these updates change what I pay?

Prices don't change. Reminders and surveys use credits from your balance, like the assistant's replies. The details are in Settings, next to each option.